Averonp™ is owned and operated by Shenzhen Ruishitong Electronics Co., Ltd.

Legal Company Name: Shenzhen Ruishitong Electronics Co., Ltd.
Business Address: Unit 4590, 4th Floor (East Side), Building 4, Shenzhen Anhua Industrial Zone, No. 18 Tairan 8th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen
Legal Representative: Xia Hongjuan
Customer Support Email: service@averonp.com

Return & Refund Policy

Averonp™ is committed to providing customers with a clear and fair after-sales service experience.

This Return & Refund Policy explains the conditions and procedures for requesting returns, reviewing eligible cases, and processing approved refunds.

Return Period

Customers may request a return within:

30 calendar days after receiving the product.

Return requests submitted outside this timeframe may not be eligible unless special circumstances are reviewed and approved by our customer support team.

Return Requirements

To qualify for a return, products should meet the following conditions:

• The product remains in its original condition.

• The product has not been damaged through improper use.

• Included accessories and original packaging should be retained whenever possible.

• Customers provide sufficient information for request evaluation.

Products that are significantly altered, damaged due to customer handling, or missing essential components may not qualify for return approval.

Return Request Process

Customers who wish to request a return should contact:

Email:
service@averonp.com

Please provide:

• Customer information

• Product details

• Description of the return reason

• Relevant supporting information when needed

Our support team will review each request and provide further guidance.

Return Confirmation

Customers should not send products back before receiving confirmation and return instructions from Averonp™.

This helps ensure that returns are handled correctly and efficiently.

Damaged, Defective, or Incorrect Items

If a product is received damaged, defective, incorrect, or materially different from the product description, customers should contact Averonp™ support.

After reviewing the situation, we will provide an appropriate resolution based on the specific circumstances.

Possible solutions may include:

• Product replacement

• Suitable service arrangement

• Refund solution

Refund Processing

Approved refunds will be processed after the return review process has been completed.

Refund processing timeframe:

7–10 business days.

The actual completion time may vary depending on external processing procedures.

Customer Support

For return and refund questions, please contact:

Averonp™

Email:
service@averonp.com

Our customer support team aims to respond within 3 business days.